THE SERVICOM UNIT
SERVICOM is an acronym for the word ‘’service compact’’ NIGERIANS, which is centered towards delivery of quality service to all Nigerians.
This was in view of the decision taken at the special Presidential Retreat on Service Delivery held at the state Banquet Hall in Abuja from 9th to 21st March 2004.
Consequently, the Federal Government mandated all Ministries and government agencies to provide quality service fairly, honesty and transparently to all Nigerian.
SERVICOM IN FIIRO:
The SERIVICOM unit is vested with the responsibility of engaging in activities that could encourage improvement in service Delivery. It was inaugurated on the 31st of July, 2006.
To be a catalyst of change by promoting best practices in the course of providing service delivery in Research Sector.
To improve the public service by providing leadership that is customer-centric in the area of service practice.
- To spearhead Parastatal’s service delivery initiative through SERVICOM Compliance.
- To produce, review and monitor performance of charters from Institute.
- To facilitate a safe and conducive working environment for staff at all levels of service delivery.
- To provide a comprehensive and effective training policy for staff or customer relations and related matters.
- To provide quality service to the people.
- To ensure good leadership.
- To educate the citizens (customers) on their right.
- To empower public officers to be alert to their responsibilities in providing improved efficient, timely and transparent service.
MANAGEMENT AND ORGANIZATIONAL STRUCTURE.
The SERVICOM unit in the Institute is headed by a Chief Admin Officer,
Mrs. Aderonke Aderemi-Badmos who serves as Nodal Officer and Head the Unit. The Nodal Officer reports directly to the DIRECTOR-GENERAL /Chief Executive Officer. The Institute’s SERVICOM Unit has complimenting staff that are in charge of the following Critical Desk.
- Charter Formulation Implementation and Review.
- Customer Relations /curie Vance redress mechanism.
- Service Improvement.
- Support staff i.e Data Processing officer and Assistants for (i-iii) above.
FUNCTION OF SERVICOM OFFICE:
- Co-ordinate the formulation and operation of SERVICOM Charters and Service Improvement Plans in MDAS.
- Monitor and report progress and Performance of MDA’s under SERVICOM obligations through compliance Evaluations using SERVICOM. Index
- Carry out surveys of services and customers’ satisfaction.
- Publicize charters and sensitize the citizenry to demand quality service as a right at all times.
SERVICOM WORK ETHICS FOR STAFF:
The following are the SERVICOM work ethics for the staff in the Institute.
- No officer should leave files unattended to for more than 48 hours.
- No lateness to work
- No absenteeism.
- No loitering.
- No closing before closing time.
- Always be on seat.
- Proper dressing and appearing responsible.
- Be guided by the concept of quality service delivery.
- All matters pertaining to Ad-hoc and special assignments should be handled within specific period.
- Attend to client/customers politely and specify time targets for attending to them.
- Reasons for delay should be explained politely.
- Courtesy in dealing with people.
- Maintenance of serene atmosphere.
BENEFITS OF SERVICOM:
The Introduction of SERVICOM in the ministry/Institute will result in improvement in a number of critical areas;
- Employee moral and sense of belonging.
- Improved non staffing revenue to provide and maintain infrastructure.
- Effective communication.
- Good customer relations.
- Team work.
- The Ministry/Institutes image to the world.
OBJECTIVES OF PROJECT SERVICOM:
- Sensitization of officers on the existence and relevance of SERVICOM to growth.
- Providing recourse for customers when service delivery fails.
- Provoking communal participation in SERVICOM Programs.
- Engendering an attitudinal revolution amongst members of staff.
- Promoting the virtue of accountability, openness, honesty, selflessness among public office holders as catalysts for organizational growth.
MATERIAL AND METHODS:
- SERVICOM registers with columns for names, official, designation, time in signature, time out signature.
- Red and blue pen for ruling (8:30am and 9:00am) and comments.
- SERVICOM officers’ designated to particular Departments or Divisions who go around to rule at appropriate time.
- SERVICOM meetings to review level of compliance.
- SERVICOM Notice Boards for public announcements.
- Feedback from service tokens.
- Customer satisfaction survey.
SERVICOM Index is a quantifiable performance index that is used in evaluating and estimating the quality of service delivery by the Federal Government through its various Ministries, Departments and Agencies (MDAS).
There are five droves of the index namely:
- Service delivery – willingness to help customers and provide promised service.
- Timeliness – delivery prompt service.
- Professionalism – people prefer to be served by knowledgeable, courteous and confidence-inspiring staff.
- Information – customers like to be told where, when and how long it will take for service to be rendered.
- Staff attitude – customers like to be valued and want caring individualized attention.
Each of these drives contain further entical elements that will form the basis for deterring performing and non-performing organizations. Therefore, the survival of any organization, budgetary approvals, its image, reputation and job security of its workforce depend on this SERVICOM Compliance assessment.
OFFENCES AGAINST SERVICOM:
- Absence without leave ( AWOL )
- Lean mismanagement (rigmarole, loafing).
- Chronic Lateness.
- Threats to SERVICOM officers (direct and indirect).
- Unnecessary delays in taking actions relating to staff, letters and enguiries (freedom of information), mutilation of file.
- Refusal to clock in and out at Departmental or Divisional levels (Ghost working).
- Destruction of SERVICOM registers.
- Non-compliance with movement registers.
- Turning your office into a market place to the detriment of official duties (misplacement of primitives).
- Name tag abuse.
- Cloning of signatures for another person.
- Customer care.
- Delay in treating official files.
- Approvals without releasing of funds.
- Mismanagement of official funds.
- Keeping of files by officers.
CONSEQUENCES FOR SERVICOM NON-COMPLAINT STAFF:
- Issuing a query
- Issuing warning letter.
- Setting up a disciplinary committee to recalcitrant staff which might recommend for the staff to be suspended or his/her appointment terminated.
SERVICE DELIVERY IN FIIRO:
For the services rendered in FIIRO, all transactions must be reported to the Director of the department concerned and duly registered.
Payments for all services rendered must as well be paid into the Treasury Single Account (TSA) and evidence of payment produced before service delivery.
Furthermore, all complaints should be made through SERVICOM Unit of the Institute in case of dissatisfaction with service rendered.
CONTACT THE HEAD OF SERVICOM
Mrs. Aderonke Idayat Aderemi-Badmos
BSc (Public Administration)
MSc (Public Administration)
Phone No: 08104374709
Federal Institute of Industrial Research Oshodi (FIIRO) is open for Research work Monday through Friday except on national holidays.
Our working hours are from 8:00am – 4:00pm.
Further enquiries should be addressed to:
The Director General/CEO
Federal Institute of Industrial Research Oshodi
3, FIIRO Road, Near Cappa Bus Stop
Off Agege Motor road, Oshodi
P.M.B 21023, Ikeja, Lagos
Phone: 08023415016, 07053294072, 08039191669,
08033863474, 09090795118, 08133013062
1. Abuja Laison Office
Federal Institute of Industrial Research Oshodi
2, Gashua Close, Area 8 Garki, Abuja
2. North Central Zonal Office
Zonal Coordinator: Engr. Philip Stephen Pius
Office Address: Federal Low-Cost, Langtang North, Plateau State
Telephone No: 08027376212, 08037537682
3. North West Zonal Office
Zonal Coordinator: Mr. Tamasi Mukthar Abdulhadi
Office Address: Shadara Industrial Estate, Phase I, Along Shadara Road, Adjacent A.A Rano Filling Station, Kano, Kano State.
Telephone No: 08032879554; 08029724745
4. South South Zonal Office
Zonal Coordinator: Mr. Adeleke Akinyemi Oloruntoba
Office Address: Room 108, Federal Secretariat, Okpanam Road, Asaba, Delta State
Telephone No: 08038010362
5. South East Zonal Office
Zonal Coordinator: Mr. Agalaba Chimezie Anthony
Office Address: Former CCB Building, 16 Okpara Avenue, Enugu, Enugu State
Telephone No: 07031182854
6. North East Zonal Office
Zonal Coordinator: Mrs. Tabitha Lyocks Garba
Office Address: 3, Rooms 292-294, 2nd Floor, Federal Secretariat Complex, Jimeta, Yola, Adamawa State.
Telephone No: 08023201210
7. South West Zonal Office
Zonal Coordinator: Mr Ogundeji Razaque Kayode
Office Address: Federal Secretariat, Igbatoro Road, Akure South L.G.A Akure, Ondo State.
Telephone No: 08027155981
List of all technologies training program and Services available at:
- Technology Transfer Training Workshop Programme
- Certificate in Techno-Entrepreneurship Studies Training Programme
- Certificate in Computer Foundation/System Management Training Programme
- Analytical Services
- Industrial Profiles of Technologies
- FIIRO Books
- Journal of Industrial Research & Technology (JIRT)
Thank you for contacting us
BENEFICIARIES FROM FIIRO RESEARCH
- National Steel Commission, Jos, Plateau state.
- Glaxo Welcome PLC, Agbara, Ogun State.
- Nigerian Grains Production Company, Kaduna, Kaduna State.
- Tate and Lyle Limited, Sango-Ota, Ogun State.
- Lisabi Mills Limited, Ikorodu road, Lagos.
- Cadbury Nigeria PLC, Agidingbi Road, Lagos.
- Bukingham Limited, Apapa, Lagos.
- Continental Pharmaceutical Limited, Agege Motor Road, Mushin, Lagos.
- International Breweries Limited, Ilesha, Osun State.
- North Breweries Limited, Jos, Plateau state.
- Texagric (Texaco Nigeria) Limited, Lagos.
- Unilever PLC, Dockyard Road, Apapa, Lagos.
- Doyin Group of Companies, Lagos.
- Mainspring Ventures Ltd. Lagos
- Spectra Nigeria Ltd. Lagos.
- Ayo Ola Food Ltd. Lagos.
- Farm Gate Nigeria Ltd. Ejigbo, Lagos.
- Dlas Venture Palmgrove, Lagos, Nigeria.
- Dordavy Nig. Ltd. Lagos.
- Kennedy Joe Nig. Enterprises Onipanu Lagos, Nigeria.
- Eddy and Bros. New Idimu Tinitun, Lagos Nigeria
- Waham Food Ltd Lagos
- Doyin Investment Company Kwara State.
- Obasanjo Holdings Owiwi Village, Ogun State
- Begg Foods Ltd.Idiroko Village Ogun State
- Supreme Fufu Powder
- Beasdon International Ltd.Gowon Estate, Ipaja, Lagos State
- Rose& Jacobs (Nig) Ltd. Alimosho, Lagos.
- Shobam Visions Abeokuta, Ogun State.
- Na-Allah Investment Limited Ibafo, Ogun State
- Golden Lad Nig. Ltd Ikorodu, Lagos
- Joza Nig. Limited Ajah, Lagos.
- Industrial Nigeria Ltd.
Welcome to FIIRO
WELCOME TO THE FEDERAL INSTITUTE OF INDUSTRIAL RESEARCH OSHODI
The Federal Institute of Industrial Research, Oshodi (FIIRO) is a parastatal under the Federal Ministry of Science and Technology. FIIRO was the idea of an economic mission sent to Nigeria in 1953 by the World Bank. The mission's observation was that industrial research activities in Nigeria were diffused and uncoordinated with no definite direction. Consequently, a decision was reached to establish the Institute in 1956.
Welcome to FIIRO’s website, the official window of Nigeria’s foremost research institute to the outside world. An adventure into this website affords you the opportunity to acquaint yourself with our vision, mission, antecedents, activities and land mark achievements.
We have the broad mandate of accelerating industrialization in Nigeria and has over the years developed technologies that have promoted the ideals of entrepreneurship development.
We have locally sourced alternative raw materials for our industries, thereby conserving foreign exchange; through adequate food processing techniques we have improved the nutritional content of our food intake and we have locally fabricated machines, equipment and many more.
Impressed as they were with FIIRO’s unequal strides, corporate organizations, governments, NGOs, international organizations, donor agencies, and the academia have actively identified with our R&D pursuits. You can see a list of corporate beneficiaries from FIIRO's research work here.
Also at your disposal via this web are the schedules of our trainings, seminars and workshops. The website also showcases our publications and contributions in making R&D a worthwhile venture.
Please browse our website and use the search feature to link to publications available for download and other information you might need.
Thank you and WELCOME!!!
To be the foremost centre for Science and Technology-based research and development for the industrialization and socio-economic advancement of the nation.
To conduct and promote market-driven research and development (R&D) for the industrialization and socio-economic development of the country.
CURRENT AREA OF FOCUS
- Research and Development of Food and Agro – Allied Processing Technologies.
- Research and Development into Pulp and Paper Processing.
- Research and Development into Packaging and Product Design
- Design and Fabrication of Equipment Prototype.
To assist in accelerating the industrialization of the Nigerian economy through finding utilization for the country’s raw materials and upgrading indigenous production technologies specifically to:-
- Identifying & characterizing local raw materials for use in industries
- Develop appropriate technologies; upgrading indigenous technologies in the area of food and agro-allied processing and in various non-food us
- Develop Pilot scale operations
- Assists in the transfer, adaptation and utilization of these technologies by local enterprises
- Undertake economic evaluation of Projects and consultancy services